Privacy Policy
Effective Date: January 2, 2026
Company: Terminal Velocity
1) Overview
Terminal Velocity provides training programs and coaching services for athletes through our website and related platforms. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our Services, you agree to this Privacy Policy.
2) Scope
This policy applies to:
Our website, app (if applicable), checkout pages, forms, emails, and customer portals. Purchases of digital programs, subscriptions, and coaching services. It does not apply to third-party sites and services we do not control. Those are subject to their own privacy policies.
3) Information We Collect
A. Information you provide directly
Account & contact data: name, email, phone, mailing address, username, password. Purchase & payment data: order history, billing address, limited payment data. (Payments are processed by third-party processors like [Stripe/PayPal]; we do not store full credit card numbers.) Athlete profile data (optional): sport, event, training goals, training history, PRs/metrics you enter. Coaching communications: messages, forms, surveys, uploaded files, call notes. Marketing preferences: newsletter opt-ins, campaign interactions.
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B. Information collected automatically
Device & usage: IP address, browser type, pages visited, referring/exit pages, timestamps, approximate location (city/state), clickstream, session data. Cookies & similar technologies: to remember preferences, secure sessions, analyze usage, and personalize content (see “Cookies” below).
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C. Information from third parties
Payment processors: transaction confirmations, fraud signals. Analytics & ad partners: aggregated performance data, conversions. Social login or integrations (if enabled): your profile basics per your authorization.
Sensitive data: We do not request medical records or protected health information. Do not upload medical documents. If you voluntarily share sensitive data (e.g., injury notes), we treat it securely and only for coaching purposes.
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4) How We Use Your Information
We use personal information to:
Provide and improve Services: fulfill orders, deliver programs, manage accounts, customer support.
Coaching & personalization: tailor training content, progress tracking, recommendations.
Payments & fraud prevention: process transactions, prevent misuse. Communications: send transactional emails (receipts, program updates, scheduling), respond to inquiries.
Marketing (with consent/legitimate interest): newsletters, promotions, new offerings. You can unsubscribe anytime. Analytics & performance: measure usage, fix bugs, optimize site/app. Legal & compliance: enforce terms, protect rights, comply with law.
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5) Legal Bases (EEA/UK Users)
If you are in the EEA/UK, we process data under these bases:
Contract: to deliver purchased programs/services.
Legitimate interests: security, analytics, service improvement, limited marketing.
Consent: newsletters, certain cookies, and optional data you provide.
Legal obligation: tax, accounting, and compliance.
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6) Sharing & Disclosure
We share information with:
Service providers/Processors: hosting, email, analytics, payment processing, customer support, and digital delivery tools—only as needed to perform services and under confidentiality obligations. Analytics & advertising partners: with cookies or identifiers, typically aggregated or pseudonymized.
Business transfers: in mergers or acquisitions, your data may be part of the transferred assets.
Legal reasons: to comply with laws, court orders, or to protect rights/safety. We do not sell personal information as commonly defined under U.S. state privacy laws.
7) Cookies & Tracking Technologies
We use:
Essential cookies: security, login, cart, and checkout. Performance/analytics: understanding traffic and usage. Functional: remember settings and preferences. Advertising (if used): measure campaigns and retargeting. You can control cookies via browser settings and opt-out tools. Disabling certain cookies may affect functionality.
8) Data Retention
We keep personal information only as long as necessary for the purposes described:
Account & purchase records: retained for legal/tax requirements (typically 3–7 years).
Coaching communications: retained while your account is active and for a reasonable period thereafter.
Marketing data: until you unsubscribe or request deletion. We may anonymize data for statistical purposes.
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9) Security
We implement administrative, technical, and physical safeguards (encryption in transit, access controls, least-privilege management, regular updates). No system is 100% secure; please use strong passwords and keep account credentials confidential.
10) Your Privacy Rights
Depending on your location, you may have rights to:
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Access/know: what data we hold and how we use it.
Correct: inaccurate information.
Delete: personal information (subject to legal exceptions).
Restrict or object: certain processing.
Data portability: receive a copy in a common format.
Opt-out: of marketing communications at any time.
Opt-out of targeted advertising or certain disclosures (for applicable U.S. state laws like CA, CO, CT, VA, UT).
How to exercise: Email [privacy@yourdomain.com] with “Privacy Request” and specify your request. We will verify identity before acting and respond within applicable timelines.
11) Children’s Privacy
We do not knowingly collect data from children under 13. If you believe a child provided data, contact us to delete it. For users 13–17, parental consent may be required depending on jurisdiction.
12) International Data Transfers
If you are outside the United States, your information may be transferred to and processed in the U.S. and other countries. We use appropriate safeguards (e.g., contractual clauses) where required.
13) Do Not Track & Global Privacy Control (GPC)
Our Services currently do not respond to browser “Do Not Track” signals. Where applicable, we honor Global Privacy Control (GPC) signals for opt-out of certain sharing/targeted advertising.
14) Third-Party Links & Integrations
Our site may link to third-party websites or include third-party integrations. We are not responsible for their privacy practices. Review their policies before providing information.
15) Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” will indicate the latest revision. Material changes will be posted on our website and, if appropriate, sent via email.
16) California Notice (CCPA/CPRA)
For California residents:
Categories collected: identifiers (name, email), commercial info (orders), internet activity (usage), geolocation (approx.), inferences (preferences), and customer records (billing info).
Sources: you, your devices, service providers.
Purposes: as outlined above.
Sharing/disclosure: service providers, analytics/advertising partners, legal authorities as needed.
Your rights: access, delete, correct, opt-out of sale/sharing for cross-context behavioral advertising, limit use of sensitive information where applicable, non-discrimination.
Submit requests at [privacy@yourdomain.com] or [web form URL]. We verify identity before fulfilling requests.
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18) Nebraska & U.S. Governing Law
This Policy and our practices are governed by U.S. federal law and the laws of the State of Nebraska, without regard to conflict-of-law principles.